HELP IS AT HAND
FOR TICKET HOLDERS, PURCHASERS, AND ATTENDEES
GET HELP
Scroll down to view the various help options available to ticket holders, purchasers, and event attendees.
HELP CENTER
Our help center has documentation, instructions and FAQs for most of your commonly asked questions.
CHATBOT
Our chatbot might be able to answer some of your common questions.
QUICK SOLUTIONS TO COMMON QUESTIONS
Please check the below frequent questions and associated solutions before completing the contact form.
Solution: It may have gone to spam, please see here. If you are unable to find the email in spam, the event organizer or producer will be able to retrieve the tickets for you
Solution: Please see here on how to retrieve your username or password.
Solution: The event organizer will be able to assist you. Please contact the organizer here.
MESSAGE US
Please note that only the event producer or organizer can action customer queries relating to ticket buying, refunds, cancellations, promo codes, or other similar matters.
EventsPass is unable to assist with queries of this nature, and customers can usually receive the fastest response by contacting the event organizer/producer directly.
If you wish to proceed in contacting the EventsPass team, please allow up to 5 business days to receive a response.